Refund policy

We accept replacements & refunds

We have a 7-day refund policy, which means you have 7 days after receiving your item to request a refund. If you notice print defects or you receive the wrong model, please message us with photos within 7 days of receiving the item and we will replace it.

Due to the custom-made nature of our phone cases, we do not accept returns or exchanges for change of mind. If your item arrives damaged or faulty, please contact us within 7 days of delivery with photos. You’ll also need a proof of purchase. 

To start a refund, you can contact us at info@forgephonecases.com

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund too. 

1 Year Warranty

Our cases come with a one year warranty. If your case experiences any severe defects please message us with photos and we will assist. This excludes general wear & tear, this will be done on a case by case basis, not all requests will qualify.